Tim Wang
System Administrator at Ices
Based in Toronto, Canada
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Seniority
Staff
Department
Information Technology
Location
Toronto
Industry
Research Services
Company size
437
Contact information
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t•••••••@ices.on.ca
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Background
About Tim Wang
Result-focused IT professional with Microsoft (MS) certifications and 9+ years hands-on experience as a systems technician and software/hardware/network support specialist in enterprise environments - 9+ years of hands-on experience in migration, hardware/software upgrading, deploying (WDS and GHOST) and supporting existing and new machines, communications products (smart phone and fixed telephony) peripherals and related devices in person and remotely - 9+ years of hands-on experience in incident management system (HEAT, ITSM and SCSM2012), created tickets and consistently updated with accurate records - Proactively identified and resolved critical systems/network issues in a timely manner - Effective communicator; able to explain complex processes in easy-to-understand terms for end-users at all level - Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance - Comfortable operating in a wide range of platforms and environments
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