Timea Kovacs
Escalation Manager at Devo
Based in Spain
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Seniority
Manager
Department
General Business & Management
Location
Spain
Industry
Computer and Network Security
Company size
517
Contact information
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t•••••••@devo.com
Phone
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Background
About Timea Kovacs
In my current and previous roles, I have created, maintained, and utilized comprehensive knowledge bases, SLAs, and key metrics and KPIs to facilitate efficient information retrieval and operational excellence. I have also proactively driven escalations to ensure visibility, traction, and swift resolution, while amplifying the customer's voice throughout the organization. I am passionate about problem solving, customer relationship management, and team motivation, and I strive to bring diverse perspectives and experiences to the team. I value collaboration, contribution, and support, and I work with the help of my colleagues and stakeholders to achieve the best outcomes for the customers and the company.
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