Timo Ellonen

Background

About Timo Ellonen

Experienced customer operations professional with R&D background. I have done installation, commissioning and technical support for large telecommunication systems, energy management and measurement systems, building automation systems and quality control systems. During my professional career I have installed / supported with hands on systems in more than 45 customers of my employers in more than 25 countries on-site or remotely with hundreds of local visits to around 30 different medium or large sized customers in Europe, Middle East, Africa and Asia. Thousands of hours used for technical troubleshooting and fault investigation and correction in customer's production systems. Installed and supported several private cloud systems (VMware) for telecom operators. Excellent skills in IP network, SS7 and IMS (SIP) integrations and technical support of systems for telecom networks. Planning and executing customer system updates with success and minimum interruption to production and first line technical support are some of my core competence. Dedicated to take care of customer's technical problems with best effort and success together with team members but capable also working alone effectively even on high pressure. Always willing to learn new skills whenever needed. Specialized in hardware and software installation and updates, network integrations, commissioning, acceptance testing, complex data migrations, first line technical customer support, technical problem/fault investigation and solving, troubleshooting, 24/7 help desk service, customer care and maintenance, Linux, Solaris, IP networking, databases and virtualization (VMware).