Timo Varis

Background

About Timo Varis

Experienced Customer Project and Service Management professional in the ICT sector. Managed and lead customer operation team responsible for customer delivery project portfolio and support services. Technical / IT Core Expertise- Wide functional knowledge of telecommunication networks; IP, Mobile, Fixed and PMR networks- Telecom value added systems; Voice & Fax Mail, IVR, AIP, Paging networks- Hardware knowledge; e.g. HP, SUN, CISCO, 3COM, Stratus - Operation systems: Vmware, Windows, Linux, VOS, Open Source- Technology: MySQL, Scripts, Java, HTML, PHP, XML, C#, Client-Server architecture, IP networking, SIP, SS7, SNMP, SOA, AD, ADFS, Azure, SCCM, CMDB, FIM/MIM, M365 and more. Personal / Management Experience- Utilize 25 years of international customer operations experience in the IT Customer Operations organization- Line management skills - Experience to lead regional Customer Operation team - Project management skills in international multicultural environment - Extensive knowledge of project management methods and tools - Several successful customer deliveries completed for large enterprises in Europe - Managing projects from sales phase, RFP/RFQ, to maintenance phase - Transition and Transformation project experience - Managed 3rd party vendors for delivery projects and maintenance contracts - Support Operation management skills - Managed in-house, off-shore and 3rd party teams to fulfil customer requirements - Managed Support team and contracts fulfilment (SLA, KPI, risks, escalations, reporting)- Ability to develop organization, culture, processes -Developed processes to support business requirements (Project management framework and support operations including 3rd party management).