Timothy Emery

Background

About Timothy Emery

Highly motivated, tech-savvy professional with over 12 years' experience with career progression from Customer Service to Office Management and Human Resources. Demonstrates a strong drive to achieve while providing compelling service to both internal staff and external customers. Very pro-active and focused. Proven accomplishments in:• Quality and productivity improvement• Training, motivating and supervising staff• Service Delivery• Problem Resolution• Research Skills SummarySupervision• Ensured quick resolution of scheduling cases in a fast paced office• Utilized interpersonal & communication skills dealing with upper management and staff• Provided feedback and training to staffResearch• Created scheduling program to clear backlog of case files and bring into time frame compliance• Excellent problem solving skills and research techniques used for analyzing and resolving complex financial issues Customer Service• Utilized courteous and professional communications with customers, management and subordinates• Utilized interpersonal & communication skills when assisting customers with problem resolution