Timothy Odonnell
Associate at Transunion
Based in Rochester, United States
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Seniority
Staff
Department
Information Technology
Location
Rochester
Industry
IT Services and IT Consulting
Company size
17K
Contact information
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t•••••••@transunion.com
Phone
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Background
About Timothy Odonnell
Development Support Trainer/Team Leader March 2015 to Present Frontier Communications Rochester, NY This role includes the below responsibilities in addition to Local Carrier Service Support Representative responsibilities: Back up CSC force/capacity role for 2 years and then became full time April 1, 2023 managing resource availability and time off data input in addition to Dev. Support Trainer duties below: Assist external customers as well as internal customers pertaining to system issues and general questions. Trained peer representatives both individually and in classroom setting. Training assistant in training classes Works the Frontier Communicator for IHELP Supported customer needs via email and phone Provides constructive feedback in team settings to maximize team customer service performance Recognition: Multiple work awards for professionalism, attitude, and customer service including 4 employee of the month awards and 6 Frontier Rave Awards
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