Timothy Sampson

Background

About Timothy Sampson

As a seasoned Subject Matter Expert with over a decade of expertise in Incentives and Compensation, I bring a wealth of experience across Telecommunications, Banking, and Finance. With a deep understanding of data integration, sales crediting, and compensation plan design, I specialize in driving customer-centric solutions and product development. Currently serving as a Senior Product Manager at NICE Systems, I lead the roadmap, prioritization, and development for the business critical applications; NICE Incentive Compensation Management and NICE Sales Crediting. I have successfully spearheaded high-impact initiatives, such as the launch of NICE Sales Crediting, used by industry leaders like Apple. My leadership in product strategy has driven significant revenue growth and improved automation and transparency for clients around the world. Throughout my career, I have thrived in customer-facing roles, driven by a passion for empowering customers like RBC and LexisNexis to be self-sufficient. By simplifying complex technical challenges and fostering a sense of ownership, I’ve helped businesses achieve operational excellence. My approach combines tenacity and innovation, whether it’s training remote teams or pursuing personal challenges like taking up cricket again after a 24-year break (and I have the bruises to show for it!). I thrive in Agile environments, having transitioned engineering teams to Scrum, boosting those teams’ efficiency and delivery speed. My customer-first approach has been demonstrated through webinars, customer strategy days, and the development of robust user experiences. I also maintain a strong focus on thought leadership, co-authoring white papers and delivering industry-recognized webinars on sales compensation. Key Achievements: Led the launch of NICE Sales Crediting, adopted by major organizations and driving substantial revenue growth. Designed and implemented a new BI reporting model for MicroStrategy, improving decision-making capabilities. Spearheaded customer engagement initiatives that increased customer satisfaction, including best practice sessions and webinars. Directed marketing efforts, enhancing product visibility through newsletters, videos, and webinars. With strong technical expertise in SQL, PL/SQL, and Data Analytics, coupled with a passion for customer-centric design, I continually push the boundaries to enhance user experiences and deliver impactful product solutions.