Timothy Thorley
Director of American Airlines Lounge Operations at Hmshost
Based in Phoenix, United States
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Seniority
Director
Department
Other
Location
Phoenix
Industry
Food and Beverage Services
Company size
10K
Contact information
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t•••••••@hmshost.com
Phone
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Background
About Timothy Thorley
Experienced multi-unit leader with a demonstrated history of working in the restaurant industry as well as retail markets. Excel at management team building with a history of low turnover through talent acquisition and team engagement. Led operations in three concourses which include fine dining restaurants, multiple QSR's, and retail markets. Set sales records with OTG management at the Newark Airport in both restaurants and retail. Developed a simple strategy for improving team morale in the terminal. Developed a tracking system for guest issues in the terminal and targeted consistent issues to lower complaints by 20%. Skilled in leadership, team building and retention, leadership development, new restaurant openings, retail markets, customer service, facility management, recruiting, employee engagement, and inventory management Graduated from Purdue University.
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