Tina Casco

Background

About Tina Casco

I’m an IT support and service desk professional with hands-on experience in technical troubleshooting, incident management, and IT service operations. I’ve worked with ticketing systems, supported end-users in fast-paced environments, and applied ITIL practices to ensure service quality and consistency. I hold an ITIL Foundation Certificate, and I’ve also completed AWS Cloud Foundations, giving me a broader view of cloud infrastructure and modern IT ecosystems. I recently completed my Diploma in Business Information Technology from Red River College Polytechnic, where I developed a strong foundation in systems, networking, and IT service management. Now, I’m excited to apply everything I’ve learned in real-world roles that value both technical skills and clear communication. Currently, I’m part of the WiCyS + Google Cybersecurity Certificate Program – Cohort 2025, where I’m deepening my knowledge in cybersecurity fundamentals, threat awareness, and safe system practices — all highly relevant to today’s IT landscape. I'm open to hybrid or remote-friendly roles in IT support, technical operations, technical support, systems support, or service desk environments, where I can contribute from day one and continue growing. If you came across this profile through a search, sourcing tool, or a scan, feel free to send a quick or message — always happy to connect and learn what brought you here!