Tina Suthers

Background

About Tina Suthers

Senior, operations executive with extensive experience and proven results in workforce management, engagement center leadership, service model strategy, execution and leading transformational collaborative technology implementations. Experienced in leading large-scale organizations across a variety of industries spanning multiple locations with both in-office and remote employees. Passionate about the customer while ensuring efficient operations through customer focused strategies and process redesign. Well known for creating a high performance work environment with best-in-class employee morale, while leading change through influencing the frontline leaders. Proven results in workforce management, call center management, customer strategy, process redesign, location strategy and technology implementations. Specialty / Areas of Focus: Workforce Management Strategy and Effectiveness, Contact Center Leadership, Service Model Strategy and Talent Management.