Tingting Lin 林婷婷
Principal Journey Management Coach at Theydo - Journey Management
Based in Jyväskylä, Finland
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Seniority
Manager
Department
General Business & Management
Location
Jyväskylä
Industry
Technology; Information and Internet
Company size
110
Contact information
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t•••••••@theydo.com
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Background
About Tingting Lin 林婷婷
As a CX strategist, coach, and transformation leader, I help SaaS and platform-based companies translate customer insight into business performance. I bring 15+ years of experience leading and advising cross-functional CX organizations across Europe, Asia, and Latin America — from telecom and manufacturing to digital-first scaleups. Currently serving as Principal Journey Management Coach at TheyDo, a SaaS startup specializing in journey management, I enable clients to operationalize and scale CX initiatives for Fortune 500s and digital scale-ups. My unique dual perspective stems from having held senior leadership roles in CX and coaching other CX leaders to scale customer-centric transformation. I’ve supported CX leaders across industries, led organizations of 100+, and implemented frameworks that drive growth, reduce churn, and align teams from product to support. I’m passionate about turning customer journeys into living strategic tools — not static maps. Let’s build CX as a business engine!
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