Tinya Jackson

Background

About Tinya Jackson

At Step Up For Students, leadership and customer service excellence were the pillars of my role as Senior Operations Manager. With a proven track record in team development and performance management, my focus is on elevating the customer experience and streamlining operational efficiency. Our team's commitment to quality service has been instrumental in administering scholarships, a testament to our collective drive for educational empowerment. My approach involves strategic collaboration with global partners, ensuring seamless integration of offshore call centers and processing teams. By optimizing call forecasts and staffing strategies, we've successfully met operational goals while fostering an environment that prioritizes continuous learning and staff development. The dedication to our mission resonates in every facet of our work, as we help families access vital educational resources.