Titus Dyson

Background

About Titus Dyson

I am an IT Manager/Desktop Manager/Project Manager that solve problems along with proven track record in delivering world-class business and enterprise technology solutions focusing on IT and end-user support. Experienced Information Technology Lead with 15+ years history of working in multinational Service Management and IT Operation environments. Skilled in People Management, Project Management, Major Incident Management, Business Relationship Management, Service-Level Agreements, Escalations, Contact Centers/Shared Service Centers, End-User/Customer Support, and Continuous Service Improvement. Specialized in building new teams, support migration activities across countries and regions, and service transitions. My moto is that "People want to know that you care, before they care what you know." Strong hands-on experience managing technical teams, IT infrastructure, and end-user support, ensuring seamless service delivery and alignment with business objectives. Core competencies include: Help Desk Services | Project Management | End-User and Technical Support | Infrastructure Management Budget and Cost Control | Vendor Management | Incident Management | Process Improvement | Desktop Support ITIL Framework | Security and Compliance | Cloud Solutions | Service Level Agreements (SLAs) TECHNICAL PROFICIENCIES Specialized Software: Microsoft Office 0365 | McAfee Business Protection | Zscaler | AirWatch (MDM)| Microsoft Intune(MDM)| Skype for Business | Cisco AnyConnect | Global Protect VPN Solution LDAP: Microsoft Active Directory | Microsoft Exchange 2010 | Microsoft Azure Application/Web Servers: SAP | Claroty Cybersecurity Solutions| ServiceNow CRM| IT Change Management Hardware: Dell and HP Desktops-Laptops | Ricoh and Canon Printers | iOS/Android Devices | OT Manufacturing devices such as Zebra Printer, Press brakes, Warehouse Scan Guns | Warehouse iPads Operating Systems: Windows OS 7 | 10 | Windows Server 2003/2008 R2 | Windows Server 2016