Tkeyah Mitchell

Background

About Tkeyah Mitchell

I’m a customer experience and operations leader with over 10 years of success driving service excellence, operational efficiency, and employee engagement across Canada’s top financial institutions. A 4-time Customer Service Award recipient and 2-time Top Annual Achiever at CIBC, I take pride in leading high-performing teams and transforming processes that elevate both client and employee experience. I’ve managed high-value client relationships, resolved complex escalations through root cause analysis, and developed onboarding and workflow strategies that reduced administrative hours and consistently achieved 95%+ customer satisfaction. My leadership style blends people-first mentorship with data-driven process optimization, empowering teams to deliver measurable results through employee development and operational excellence. With deep expertise in CRM optimization, stakeholder management, and cross-functional collaboration, I’ve implemented scalable solutions that improve productivity and strengthen team cohesion. Whether refining customer care programs, improving digital workflows, or leading initiatives in customer feedback analysis, I focus on building systems that enhance engagement, efficiency, and service quality. I’m passionate about inspiring teams, optimizing processes, and shaping strategies that create seamless, human-centered experiences. As I continue expanding my skills in UX Design through George Brown College, I’m excited to take on leadership opportunities that combine innovation, structure, and service excellence. Let’s connect! You can reach me directly at tkeyahmitchell@live.com or here on LinkedIn. Core Tools & Tech: Salesforce | HubSpot | Power BI | PowerApps | Microsoft 365 | Google Workspace | SharePoint | Verint | IEX | Slack | Asana | Power Automate | Tableau | Zendesk | AI & Automation Platforms Core Strengths: Customer Care • Leadership & Coaching • Employee Engagement • Process Improvement • Operations Management • Customer Feedback Analysis • Workflow Design • Root Cause Resolution • Escalation Management • Stakeholder Management • Continuous Improvement • People Development • Cross-Functional Collaboration