Toby Smith

Background

About Toby Smith

I am an experienced, professional and organised individual. I have excellent communication skills, written and verbal, and have the confidence and ability to approach people of all grades and status, often dealing with senior management. I am approachable, reliable and trustworthy, and try to build and maintain good working relationships with all stakeholders.I think it is good to build on what works or what is needed and to make continuous improvements in process and procedures whenever possible, and I am always looking for ways to improve the service offering. My aim is to put the customer first and deliver the best service I can. I have excellent management qualities. I have had direct line-manager responsibility for up to 10 staff, including managing teams across various remote locations. I have been involved in recruitment, 1-1s, performance appraisals, training and development. I like a good working relationship with my team, I always seek to enable others and to get the best out of my team. In previous roles I have built the Support team up from scratch, implementing procedures and processes and ensuring a library of documentation is in place. I am a proactive and highly motivated individual. I show great attention to detail which is of critical importance in checking and reviewing others’ work, especially when updating live data. I have good computer skills and knowledge, and learn new applications very quickly. In all my roles I have used my SQL knowledge to work on client incidents and extract management reporting information. Given a task or problem, I am keen to see it through to completion, and take pride in doing a job well. I have excellent analytical and problem solving skills. I am equally comfortable working independently on my own initiative or as part of a team. I am flexible and have dealt with a variety of projects. My roles have been in an ITIL compliant environment, I am ITIL certified. Skills Summary: • ITIL Certified (ITIL Foundation v3) • Team Management • Case & Incident Management • Problem investigation and resolution & RCA • Technical documentation • MIS Reporting & KPIs. • Release Management • Customer Relationship / Service Delivery Management • Invoicing & Billing • Out of hours’ support • Anti Money Laundering • Wealth Management & Portfolio Management • Energy / Credit Risk Management • SQL + SQL Server ( & TSQL) – all versions • SQL DTS & SSIS • Salesforce • Splunk • SharePoint • SSRS • GitHub • Server Management – Windows Server & VM Ware • Batch monitoring & Scheduling • Microsoft Office Applications