Todd Adams
Senior Executive Relations Specialist at Verizon
Based in Spring Hill, United States
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Seniority
Staff
Department
General Business & Management
Location
Spring Hill
Industry
IT Services and IT Consulting
Company size
101K
Contact information
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t•••••••@mycareer.verizon.com
Phone
5 credits+1 ••• •••• ••••
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Background
About Todd Adams
Todd always tries to do his best to make sure customers know that he cares about resolving their issues as quickly as possible, making sure they have access to all of the digital tools and the most up to date equipment so that they have the best experience. Todd is currently working as an Fiber Customer Support Analyst trained in Business Digital Voice and takess 50% chronic customer calls as he was in the top 100 for resolution of chronic and repeat customer issues under his VP. Todd also acts as supervisor when his supervisor is out of the office and works offline to help his center in Todd enjoys networking with other departments to resolve complex issues so that our customers don't have to call back. Previously Todd worked for Comcast as Tech support then as a Tier II Escalations Agent working to resolve escalation calls by working with other departments including field operations, billing, collection and at the executive level.
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