Seniority
Staff
Department
Operations
Location
Bothell
Industry
Insurance
Company size
60K
Contact information
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t•••••••@allstate.com
Phone
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Background
About Todd Flatland
12+ years of phone center experience from Customer Service, Sales, Support, Survey, and Collections. I have also had over 5 years of second level management experience, and am currently is the Allstate Extra Hands department doing agency support. My current role within Extra Hands is a newly developed Premier Resolution Specialist where I offer support to the department as a whole in development, coaching, quality, data analysis, and coverage. I am able to communicate well, both verbally and in writing, and able to maintain better than expected rates in all metrics.
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