Todd Holtmann
Sr Director of Customer Success and Implementation at Studycast
Based in Wildwood, United States
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Seniority
Other
Department
Other
Location
Wildwood
Industry
Software Development
Company size
71
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t•••••••@studycast.com
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Background
About Todd Holtmann
Strategic and data-driven Customer Experience leader with 20+ years of experience transforming operational frameworks, leading high-performing teams, and delivering measurable business outcomes across SaaS, cloud, and IT services sectors. Adept at building from ambiguity, aligning cross-functional stakeholders, and turning insights into action that fuels customer success, and enterprise value. Trusted change agent across the customer journey. Strengths include:• Customer Experience: Building frictionless customer journeys to build customer loyalty and affinity• Problem Solving: Identify and eliminate obstacles to maximize productivity and customer satisfaction.• Cost Management: Control costs while improving quality to peak levels• Process Optimization: Deliver business improvements that reduce risk, costs, and labor inefficiencies• Team Leadership: Build and lead high-performing operations and customer support teams• Scalability: Ensure operations cost-effectively support rapid growthExpertise includes:Customer Experience / Data Analytics / B2B / SaaS / Project & Program Management / Lean Six Sigma / Integration / Cost Control / Key Accounts / Process ImprovementBusiness Intelligence: Looker, Power BI, Tableau, SQLtodd.holtmann@gmail.com
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