Verified recordSoftware Development

Todd Jordan

Manager, Technical Support at Ping Identity

Based in Hurricane, United States

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Seniority

Manager

Department

Information Technology

Location

Hurricane

Industry

Software Development

Company size

2.3K

Contact information

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t•••••••@pingidentity.com

Phone

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+1 ••• •••• ••••

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Background

About Todd Jordan

Accomplished technical support leadership professional with over 15 years of industry experience managing high-performing teams in technical support, customer reliability, and solutions engineering. Skilled at mentoring engineers from junior to senior levels, fostering growth, and driving operational excellence. Expertise in creating and refining support processes, including implementing knowledge management systems, formalizing change management programs, and establishing on-call rotations for enhanced service coverage. Adept at cross-functional collaboration to address complex technical challenges, prioritize customer needs, and ensure seamless product support. A results-driven leader dedicated to delivering exceptional customer experiences while cultivating a team culture of respect, success, and efficiency.

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