Todd Knickerbocker

Background

About Todd Knickerbocker

A results-oriented leader with 20+ years of experience in product management and product deployment. Develop products using both agile and waterfall methodology. Excels in partnering with all levels of the business to ensure the organization’s requirements are attained. Strong communication skills – both written and verbal • Facilitate meetings with the Business and Stakeholders to understand the need • Write, edit, and format business requirements for clear understanding by Business Analyst and IT Developers • Develop training documentation in support of the product • Perform end-user testing for up to 100 personnel • Facilitate training globally • Deliver technical and business operation programs that support corporate initiatives Notable Projects Salesforce Implementation • The organization had to replace the current CRM system to ensure the whole organization was globally using one CRM Platform. Traveled extensively worldwide to gather and develop requirements. Once completed worked with the Project Team to develop, test, deploy and train end-users in the US and Internationally Bullhorn Integration to Salesforce • The team that handled our major accounts needed a way to receive orders from Companies we had a contract with and develop a workflow that is integrated within Salesforce. All processes were managed externally from Salesforce. This allows Robert Half to manage job order creation, and identify and present Candidates back to Bullhorn, a cloud-based platform used by Staffing Industries to present Candidates to Clients for job approval. Computer literate • Salesforce, Domo, WalkMe, Bullhorn, MS Office, Skype, MS Teams, JIRA, HP Application Life Cycle Management, SharePoint, Service Now Certifications • Certified Product Manager – AIPMM • WalkMe Builder Certification