Todd Manger

Background

About Todd Manger

Recruiters, HR Managers, Hiring Managers, Directors IT, Presidents connect with me to get access to my network deep in industry I have spent my life pursuing my love of technology and leveraging it to produce desired end results. Over my career, I have used my skills to benefit companies of all sizes. My ability to interact effectively with individuals of all levels and business units has helped me develop strong leadership and team-building skills. With a diverse background in IT management roles, I have extensive experience leading IT staff, evaluating and improving process, managing budgets and projects, and driving efficiency and cost savings. Highlights of my recent position include.> Redesign IT infrastructure to reduce downtime by 60% and built HA network and data center, achieving five 9s up-time.> Created new customer implementation template and managed on-boarding project of every new customer reducing total on-boarding time 33%-50% and increasing go-live success rate.> Part of sales team leading to a 25% increase in growth.> Successfully led HIPAA and PCI security audits.> After tasked with improving help desk efficiency, reduced response times for incidents by redesigning processes / procedures and increased first contact resolution.> Implemented business intelligence to provide feedback and analytics to agents and management resulting in reduction of missed SLAs. I'm known as someone who will do whatever it takes to get the job done. I lead by example and am able to bring out the best in everyone around me. If you have a need for these results, please reach out to me and lets discuss how I may be able to help. To brainstorm and collaborate on any of these perspectives, call me now at 860-805-2027.