Todd Michaels

Background

About Todd Michaels

A revenue cycle management (RCM) firm that challenges revenue cycle norms and is redefining industry standards. Comprised of a growing portfolio of industry-leading, specialty RCM companies that share a performance-first vision, the Bolder Healthcare family offers the expertise, processes, technology and capabilities needed to create a bolder bottom line for healthcare providers. A Digital Healthcare Our findings indicate we have a cold system of patient engagement that makes it harder for patients to heal, in part by pushing them away from the practices that help them manage their care. We propose a new model for patient engagement. Let’s use digital to warm patient engagement by bringing a more human touch into the equation, and by empowering people with more choice. Our study demonstrates that when patients get warm care, they are more likely to engage in successful behavior change, and more likely to be adherent. When most people think about digital, warmth isn’t likely the first association that jumps to mind. But digital can, and should, be warm. Digital is uniquely positioned to enable warm care with individualized, adaptive, empathetic and scalable support.