Todd West
Principle Technical Account Manager at Nice
Based in Reno, United States
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Seniority
Staff
Department
Information Technology
Location
Reno
Industry
Software Development
Company size
14K
Contact information
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t•••••••@nice.com
Phone
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Background
About Todd West
Operations Executive with proven experience directing global multi-site Call Center operations providing comprehensive billing, technical, and customer care support, and achieving exceptional Net Promoter Scores (NPSs). Collaborative problem solver working closely with leadership in executing change initiatives to source and implement improved systems and technology. Known for managing projects/programs to automate processes, improve profitability, and ensure SLAs are consistently met. Motivational manager of cross-functional teams, providing training to support change, simplifying procedures, and fostering a culture of ‘best-in-class’ customer experience.
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