Todd Williams

Background

About Todd Williams

Experienced, hard-working Unified Communication professional, with 20 years' experience in consulting, engineering and architecture of Telephony systems. My Unified Communication experience includes Microsoft Lync 2013, Avaya, Sonus, Polycom, and Audiocodes. I engineered and supported systems like Session Manager, SBA and SBC, Unified Messaging, SIP endpoints, Microsoft Lync. I have an extensive background in SIP and other IPT technologies. I possess a strong understanding of contact center systems with implementation of Avaya Call Center Elite, Avaya Interaction Center, Verint Impact 360 Quality Monitoring. Proficiencies- Customer Focus: Understanding business needs, act as a single point for business and engineering - Legacy and VoIP PBX Technologies: Avaya, Nortel- Contact Center Infrastructure: Avaya Aura Contact Centre, Avaya Contact Centre Elite, Avaya CM, CMS, Interaction Center, Experience Portal, IQ - Unified Communications: Session Border Controller, Softphone, Microsoft Lync Server Infrastructure, SIP (Session Initiation Protocol), SIP Trunking Avaya SIP, H323 phones, Polycom VVX, Polycom CX, Avaya Communications Manager, Avaya Session Manager, Right Fax - Workforce Management: Verint Impact 360 - Monitoring: Prognosis, Nectar - Resource and Vendor management: RFP, Provisioning, Global Strategy Management - Microsoft Products: Microsoft Windows, Office, Visio, Sharepoint, Lync -CTI: Enghouse Console Operator, Avaya AES