Todirman Gulo
Customer Service Staff at Eka Hospital
Based in Jakarta, Indonesia
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Seniority
Staff
Department
Healthcare & Human Services
Location
Jakarta
Industry
Hospitals and Health Care
Company size
2.4K
Contact information
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t•••••••@ekahospital.com
Phone
5 credits+62 ••• •••• ••••
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Background
About Todirman Gulo
Troubleshoot and resolve hardware and software issues reported by users, maintaining a 90% resolution rate and reducing the number of open tickets by 50%. Installation hardware (Laptop, PC Desktop) and software (Windows, MS Office, antivirus (Sophos), join domain and another authorized desktop application). Repair hardware : upgrade RAM, SSD, HDD, replace LCD, keyboard, etc. Handle inventory management system to ensure all devices can be recorded properly. Set up equipment for new employee use. Set up meeting for employee (Webinar, Meeting with SKK Migas, Meeting Internal) Technical Skills, Desktop Support, Service Desk, Hardware Troubleshoot, Virtual Event Management, Inventory Management, Printer Technician, IT Networking, Server Management, Softwares: SAP, XAMPP, Visual Basic, SQL Server, Metabase, Power BI, Balsamiq, Microsoft Teams, Outlook, Excel, Google Workspace Programming Language: HTML, CSS, PHP, SQL, C++
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