Tom Birch

Background

About Tom Birch

With over six years of experience in IT service delivery and operations, I currently oversee service quality and digital platform management as a Service Delivery Manager at Poundland & Dealz. My role focuses on aligning IT services with business objectives, managing escalations, and ensuring compliance with SLAs and KPIs. By leading initiatives like the successful launch and decommissioning of a loyalty application and an eCommerce website, I contribute to enhancing customer engagement and operational efficiency. Certified in ITIL and CompTIA Security+, I excel in IT risk management, information security, and ISO compliance. My mission is to empower teams and optimize processes through collaboration and structured governance. Passionate about digital transformation, I strive to deliver secure, scalable solutions that drive business success and meet evolving needs.