Tom Blanton
Sr Consultant and Director of Consulting Services at Powerhouse Consulting
Based in Los Angeles, United States
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Seniority
Director
Department
Other
Location
Los Angeles
Industry
Business Consulting and Services
Company size
22
Contact information
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t•••••••@powerhouse1.com
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Background
About Tom Blanton
Accomplished Contact Center strategic leader with strong expertise in Contact Center Management, Customer Experience, Contact Center Technology, Process Improvement, and Project Management and Implementation. Proven track record with 25+ years of successfully operationalizing the Vision and Mission of enterprises across multiple industries including Healthcare, Financial Services, and Retail. Deep knowledge and broad experience in assessing Contact Center operations, identifying opportunities for improvement, and developing and executing improvement plans with a careful eye on Change Management. Successful in leveraging experience in Contact Center technology to support the Customer Experience and streamline processes, workforce management, and reporting analytics. Highly respected leader and mentor, known for an honest and transparent approach to managing staff through promoting the value of the knowledge and experience of the front line. Specialties: Process Analysis and Optimization, Contact Center Application Design, Change Management, Continuous Quality Improvement, Disaster Recovery, PBX/ACD Systems, Consensus Building, Staff Development and Mentoring, Project Management,
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