Tom Brauch

Background

About Tom Brauch

I believe in a people-first approach - helping people to establish trust, excitement, informality, and empathy; then taking those pillars and giving people the tools they need to succeed in their work. The customer success role allows me to cultivate strong relationships, and dig for insights while delivering high levels of business value. Throughout my career, I exercised my passion for leadership, managing teams of various sizes that produced increases in revenue, NPS, and customer satisfaction. In my experience, I have: • Received prestigious recognition from Gartner as the exclusive 3rd-party support for US Cloud. • Won key accounts from 24 Hour Fitness, State Farm, Under Armour, and Honda. • Launched Managed Services, where I grew customers from 100 to 1,300 in 1 year. • Drove growth from $1mm (2006) to $4mm (2008) to $10mm (2010) at US Cloud. • Received two Superior and Outstanding Performance Awards for Project Management. • Collaborated with global partners in NA, APAC, and EMEA on Managed Services campaigns. My global work history includes manufacturing and construction services for teams in Canada, the U.K, South Africa, New Zealand, and Australia. I am active in my community, having volunteered at various positions for Special Olympics, Best Buddies, Boys & Girls Club of America, and the Fellowship of Christian Athletes. I believe:"Excellence is the result of caring more than others think is wise, risking more than others think is safe, dreaming more than others think is practical, and expecting more than others think is possible."- Bill Hughes, Mentor at PepsiCo KEY COMPETENCIES - Client Service - Account Manager - Customer Success Advocate - Client Manager - Director of Customer Success - Customer Experience - Onboarding - Marketing Strategy - Marketing Leadership - People Management - Budget Management - Vendor Management - Integrated Marketing - Brand Marketing - Product Marketing - Content Strategy - Content Marketing - Campaign Management - Sales Enablement - Go-to-market (GTM) Strategy & Launches - Copywriting - Messaging - Demand Generation/User Acquisition - Organic/Paid Social Media TOOLS Campaign Management: Facebook Ads, Google Ads, Hootsuite, MailChimp, SendGrid. Content & Design: Canva, HTML/CSS, Squarespace, WordPress. Project Management Tools & Marketing Automation: Gainsight, Asana, Basecamp, Monday, Wrike, Kanban, Trello, ClickUp, HubSpot, Salesforce. PHP, HTML, CSS, Google Suite, Microsoft Suite CONTACT tombrauch@gmail.com 941-320-3362