Tom Cella
Director of Cx Delivery & Engagement at Elitecx
Based in United States
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Seniority
Other
Department
Other
Location
United States
Industry
Technology, Information and Internet
Company size
9
Contact information
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t•••••••@elitecx.ai
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Background
About Tom Cella
With over 25 years of experience in customer experience (CX) technology, sales engineering, and conversational AI, I thrive at the intersection of technology and business value. My expertise lies in designing and demonstrating cutting-edge solutions that drive automation, efficiency, and enhanced customer engagement.As a Senior Sales Engineer and Solutions Architect, I have led pre-sales initiatives, product demonstrations, and solution designs across industries such as healthcare, finance, and enterprise IT. My technical acumen spans contact center solutions, AI-driven automation, cloud technologies, and legacy telephony systems, making me uniquely positioned to help organizations modernize their customer interactions.Previously, I have co-founded and led technology strategy for a startup, developed automated quality management platforms, and worked with leading technology firms like Avaamo, Uniphore, NTT, and Dimension Data. With a hands-on approach to AI-driven automation, cloud contact centers, and enterprise architecture, I help businesses achieve seamless, scalable, and intelligent CX solutions.Core Specialties- Conversational AI & Automation (Agent Assist, AutoQA, Amazon Lex, UI Path)- Contact Center & Unified Communications (Cisco, Genesys, Zoom, Dialpad, RingCentral and Amazon Connect)- Pre-Sales Engineering, Technical Sales, and Solution Architecture- Cloud Computing & AI (AWS, CloudFormation, Elastic Container Services)- Networking & Security (Routing/Switching, SASE, MSSP, IoT)I’m always eager to collaborate with teams who are solving complex customer experience challenges through technology. Let’s connect and discuss how we can drive innovation together.
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