Tom del Vecchio
President and CEO at The Conspectus Network, Inc
Based in New York, United States
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Seniority
C-Team
Department
General Business & Management
Location
New York
Industry
Market Research
Company size
4
Contact information
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t•••••••@conspectus.net
Phone
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Background
About Tom del Vecchio
Senior C-Suite Executive with unrivaled experience in the Call Center Industry managing, leading and transforming all areas of call center operations. Proven BPO expert adept at evaluating and measuring performance, identifying areas for improvement, and developing strategies that increase efficiency as well as drive bottom-line growth. Accomplished executive able to communicate effectively across an organization and build strong relationships with all personnel and clients. Areas of Expertise: Executive Leadership, Performance Management, Metrics & KPIs, Project Management, Revenue Forecasting, P&L, Strategic Planning, Benchmarking, Business Process Outsourcing (BPO), Business Process Analysis, Business Process Implementation, Change & Transformation Management, Customer Relationship Management (CRM), PCI, Auditing, Regulatory Compliance, OSHA, Dashboard Reporting Tools, Employee Training & Retention, Mentoring, Staff Development
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