Tom Deschaine

Background

About Tom Deschaine

Summary Performance-focused Computer Technician, characterized as a solid trouble shooter and a go to person when a problem exists, a successful history of user setup and troubleshooting problems, Goal oriented. Strong in customer service and support. Technical Experience Hardware HP, Dell, Acer, and homegrown workstation and laptops, Apple, Macbook pro, Cisco small business class routers. Cisco wireless access points, Installation of cables into multiple switches. Software 2003 and 2007, 2010, Microsoft Office Suite, Active Directory, Windows 98,SE, XP, Vista, Windows 7, Windows 8, Windows 10,Symantec Ghost, Dame ware, Pc Anywhere, Virtual, Mobile, iOS, Android. • Created user accounts in active directory • Changed permissions on file servers • Setup email accounts in active directory and Exchange • Made sure the correct approvals were followed for security • End user support • Assisted end users with fixing there computer problems • Used experience in outlook 2003, 2007 O365 • Mainframe support • Use Windows and Mac based applications. • Installing Camera, Alarm, and Data Cabling • Meeting customers demands • Meeting deadlines promptly and adequately • Troubleshooting computers and software • Pulling cable • Updating web pages • Creating user accounts • Creating e-mail boxes on Exchange servers. Specialties: active directory, cabling, customer service, dell computers, driving, email, file servers, flash, ghost, imaging, macintosh, mainframe, microsoft access, microsoft exchange, microsoft money, microsoft office, microsoft office microsoft outlook, microsoft windows, microsoft windows xp 7 and 10 networking, pc, servers, technical support, troubleshooting, vpn,