Tom Devine

Background

About Tom Devine

Senior Finance Leader, working at the intersection of financial planning and operational execution within Microsoft’s Enterprise Services business. Partnering with senior leaders across Microsoft Operations, I lead the investment planning decisions behind a support model that provides mission-critical technical assistance to 12,500 global strategic customers. Operating in one of Microsoft’s largest support environments, my scope includes multi-country resource planning that directly impacts resources and supports customer agreements worth $6.5B. Drawing on startup experience in B2B and retail businesses, I have been instrumental in driving multi-million-dollar cost reduction, revenue growth, and support model change in a series of high-impact resource planning, analytics, and transformational roles across Microsoft’s Enterprise Support, Partner Support and Contracting organisations. A strategic thinker, self-starter and risk-taker, I thrive on building, innovating, and rallying teams to drive transformation at scale. Experience includes: Financial Management all aspects of operating expense and headcount management, planning, performance tracking and reporting Strategy Management sales, strategic, and operational-level strategy development and implementation Project Management planning, scoping and delivery; resource management; budget and project control Change Management change planning and execution, designed to improve margin, efficiency, cost and quality Business Analytics enterprise analysis; performance reporting metrics reporting; cost / benefit analysis; business case development Sales Force Optimization sales force design and effectiveness; strategy design; remuneration and support processes Offshoring Strategy cost-benefit analysis of offshoring opportunities to enable cost efficient growth in operations Data Strategy consolidation of data sources and implementation of AI to create business perspectives