Tom Diaz

Background

About Tom Diaz

There’s a major point that many businesses don’t get when it comes to sales and expanding a client base. It’s this: if your offer isn’t based in service, any results you get will be neither consistent nor sustainable. Frontline Performance Group (FPG) believes in the potential of people and our proven ability to harness that potential to drive tangible frontline results that last. FPG transforms front desk operations into profit centers for leading hospitality, car rental and automotive brands worldwide by elevating the performance of their frontline team, while enhancing customer satisfaction. In 2020, FPG acquired TSA Solutions to become the world leader in frontline training and technology. For nearly 30 years, FPG has generated billions in incremental revenue for our clients through a proven system of proprietary training, ground-breaking technology and customized consulting. The end result is higher earnings, increased enterprise valuations, and an enhanced experience on both sides of the front desk—with engaged team members and happy customers. When not working I love spending time with my two sons, playing basketball, motorcycle touring and enjoying the rich history and culture of San Antonio Texas. I support our local Habitat for Humanity chapter, San Antonio Food Bank and the Rey Feo Scholarship Fund.