Tom Downey

Background

About Tom Downey

Throughout my career, I have established a reputation as a transformational leader who is driven by challenge, undeterred by obstacles, and committed to furthering standards of excellence. My expertise encompasses all aspects of Project/Program Management, Customer Engagement, B2B EDI and Team Leadership. Further, my ability to build consensus among executive teams and stakeholders to promote transparency and influence positive change has been repeatedly proven. Accomplished and detail-oriented PMP certified professional with a demonstrated history of driving success and growth in a cloud-based service environment. Proficient in developing and managing project plans, budgeting, and resource requirements by utilizing PMI Principles. Adept at developing costing proposals for projects, performing risk analysis, providing customer contact solutions, and managing change control. Instrumental in building, training, and guiding cross-functional teams for achieving assigned targets and delivering best-in-class services to elevate customer experience. Proven track record of successfully completing customer engagement projects.