Tom Duncan

Background

About Tom Duncan

Software: MCP certified with Windows XP workstation and Windows server exams Fully able to support Windows client full range of workstation Problems Blackberry Enterprise client/server support including user addition/deletion, setup, server components Worked on numerous problem support systems on issues in a remote or head office environment Experience Building Windows 7 Systems Lotus Notes 4.x and 5, Certified Lotus 4.x specialist, support for Lotus Domino 6.x, 7.x systems Microsoft Networking, TCP/IP, Netware, Domain or Workgroup configurations Manulife Financial/IBM/Onward Manufacturing specific application support including inventory systems Working with a Unix, AIX or Macintosh workstation, Setting up Wyse Winterm terminals Able to fully support virtually all Microsoft Office Suite applications including Outlook, up to office 2007 Create flowcharts using Microsoft Visio Remote Software, IBM tools, Manulife Client software, EDI/Macola Progression/Remedy/InMass Hardware: I have experience installing and setting up the following devices: Assembling computers from an empty case to a full pc Rack installation of Dell servers, setting up server/user routers, switches, firewall devices Network printer setup in workgroup/domain scenario USB, SCSI, IDE, Sata drives and accessories Programming/Scripting Languages: Previous experience writing programs in Pascal, Turing, Java, Html, Basic, HTML, and Modula-3 Communication Skills-English and some French (Certificate of French Proficiency from High School)-Client services - extensive experience including in person, remotely and over the phone -Clear, concise written and verbal communication skills -Very social and easy to communicate with, can appreciate the need to communicate in a group Specialties: Lotus Notes, Computer software/Hardware support