Tom Edel
Customer Services Manager at Stm Canna
Based in Tampa, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Tampa
Industry
Automation Machinery Manufacturing
Company size
27
Contact information
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t•••••••@stmcanna.com
Phone
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Background
About Tom Edel
5 years of experience in mentoring and training call center agents and call center management. Developed training programs, KPI metrics, data analysis, scheduling, development of junior supervisors to senior management, etc. 25+ years experience as an international business development consultant and merchant banker responsible for risk assessment and transactional support of import/export trade deals as well as humanitarian agricultural projects to third world countries. Directed all aspects of international trade and humanitarian projects from financing, shipping, contract & insurance adaptation, risk analysis and market development. Over 15 years of experience in marketing, data analysis, copywriting and business development with a special focus in the casino and gaming industry, non-profit fundraising, automobile, restaurants, and entertainment industries. Specialties: Market analysis, trade negotiations, banker's acceptances, sales, direct marketing, data management, copy-writing and risk analysis.
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