Verified recordHospitality

Tom Forburger

General Manager at Troon

Based in Phoenix, United States

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Seniority

Manager

Department

Operations

Location

Phoenix

Industry

Hospitality

Company size

2.4K

Contact information

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Email

1 credit

t•••••••@troon.com

Phone

5 credits

+1 ••• •••• ••••

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Background

About Tom Forburger

I lead at the intersection of revenues and relationships, earning the trust of every stakeholder by aiming to deliver beyond their expectations. STRATEGIC QUESTIONS I ASK: How can we… …accommodate the diverse needs of both leisure and corporate guests? …adjust our mix of business in response to dynamic market shifts? …leverage technology and sanitization to increase customer confidence? …accurately forecast sales and costs strategies to maximize owner cashflow? …support every associate to lift their engagement and our customers’? MY LEADERSHIP APPROACH: Creating a positive atmosphere of encouragement and confidence Including diverse opinions as we solutionize creative strategies Celebrating learning moments and innovative successes Being present and attentive to resolving difficult situations Holding myself and our associates accountable to our corporate values Daily asking: How can we make tomorrow a little better than today? SELECT ACCOMPLISHMENTS: For Marriott Select Brands West Region, increased RevPAR 4.9%, with 10 hotels growing Market Share. Grew Gross Operating Profit 5.4%. Effectively managed 11 Asset Managers within 9 ownership groups. At Scottsdale Marriott hotels, increased total revenue from $28.8M to $33.2M (+15%) in 2 years. Grew gross operating profit % from 42% to 45% in 2 years. Scored top 10% in Marriott Brand for Overall Guest Satisfaction at both hotels. At JW Marriott, grew hotel’s gross operating profit from $26M to $56M in first 6 years. Achieved green level audit (92%+) on the Regional Self Risk Assessment for 12 straight years.

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