Tom Gibbons
Network Engineer Ii Networks Ops Engineer at Charter Communications
Based in Austin, United States
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Seniority
Staff
Department
Information Technology
Location
Austin
Industry
Telecommunications
Company size
34K
Contact information
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t•••••••@spectrum.com
Phone
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Background
About Tom Gibbons
Professional Summary Seasoned IT professional with over 15 years of experience in network operations, incident management, and technical support within enterprise environments. Proven ability to manage the full incident lifecycle, from detection and triage to resolution and post-incident review. Skilled in coordinating cross-functional teams during high-priority outages, analyzing root causes, and driving improvements to prevent recurrence. Adept at using monitoring tools, escalation protocols, and ITIL-aligned processes to ensure service reliability. Seeking to contribute leadership, communication, and analytical strengths in an Incident Manager role within a dynamic IT organization.
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