Tom Holmes

Background

About Tom Holmes

Deluxe for Business, 3660 Victoria St. N. Shoreview.MN 55126 (651) 490-8488 Customer Relations Representative: February 2012-August 2012 Receives inbound service calls from a variety of customers and internal associates. Applies discounts, promotions and resolving customers’ issues. Works with functional experts to fulfill customer's orders when needed (i.e. image center, functional specialists, manufacturing plant. Kelly Mitchell-Target.com, 800 LaSalle Ave. Ste. 1700 Minneapolis, MN 55402 (877) 827-1700 Contractor, Project team: September 2011-January 2012 Handles email work for returns for customer and establishing customers as tax exempt. Reviews customer submissions for product reviews and photos along with baby and wedding registries. Processes returns and credits for customers on products ordered online. State of Minnesota-Unemployment Insurance, PO Box 75576, Saint Paul, MN 55175 (651) 296-0593 Operations Analyst: February 2010-June 2011 Performs specific types of unemployment insurance activities in the areas of applicant and/or employer accounts including employer decision making, benefit overpayments, and fraud control. Handles high volumes of customer issues in a fast paced customer service environment. Determines the eligibility of clients for unemployment benefits and employer charges. Ensures prompt and accurate benefit payments, and provides clients with information about the unemployment insurance program involving internet, phone or written contacts Consumer Appeals Adviser May 2003-September 2008 Medica Health Plans Minnetonka, MN Customer Service Representative August 2003 Medica Health Plans Minnetonka, MN Job search/Computer Education May Computer training Edina, MN & Minneapolis, MN Specialties: • Ensures effective and efficient resolution of outstanding insurance claims • Provides personal service on customer inquiries regarding benefits, policies, and in-network providers • Provides excellent listening, telephone, writing, and oral communication skills in order to converse with just about anyone • Customer Service Representative of the month • Provides follow-up calls to members regarding services