Tom Kay

Background

About Tom Kay

Passionate about solving complex technical challenges, I specialize in delivering high-impact software and IT support solutions that enhance business operations. Graduating in May with a Bachelor of Science in Computer Science, I bring hands-on experience in technical support, software troubleshooting, and release management, thriving in fast-paced environments where efficiency and innovation drive success. Currently a Software Support Specialist at Miles IT, I provide Tier 1 and 2 support across multiple industries, including Healthcare, Manufacturing, and Pharmaceuticals. My role involves managing software releases, identifying system bugs, performing quality assurance testing, and creating business documentation that streamlines processes and improves stakeholder understanding. I am deeply committed to continuous learning and transitioning into a Software Developer role ideally within the current fiscal year. My expertise includes: Technical Support & IT Consulting – Diagnosing and resolving critical software and infrastructure issues across diverse industries. Software Quality Assurance – Conducting manual and regression testing to ensure software meets stakeholder requirements. Process Optimization & Documentation – Developing clear, structured documentation that enhances workflow efficiency. Leadership & Mentorship – Training and empowering IT associates to excel in their roles while driving team success. I am motivated by efficiency, problem-solving, and innovation, always looking for ways to enhance software solutions and support strategies. If you're seeking a dedicated professional with a proven track record of technical support excellence, let’s connect!