Tom Kirkbride

Background

About Tom Kirkbride

A strategic leader with a logical and methodical approach to achieving goals and success gained in varied commercial and not for profit, customer service driven organisations. Identifies issues and builds strategies to deliver lasting improvements and solutions. Ensures service is as good as it can be through strong individual and corporate performance management. Wide stakeholder engagement and partnership building experience. Extensive knowledge and experience of professional regulation and compliance.My career objective is to deliver tangible and lasting strategic improvements to organisations I work for. I get massive satisfaction from “fixing” issues, both cultural and structural and then aligning organisational functions to ensure that service is as good as it possibly can be. My strong people management background and wide experience in both commercial and not for profit operations enable me to deliver iterative and strategic change across organisations. I am focused on delivery, aligning business planning, people and outcomes and use my proven commercial leadership ability to realise strategic goals and vision.• Customer Service & Service Delivery • Operations and general management • Translation of policy and legislation into operational delivery• Continuous Improvement• Professional Regulation - Education/Standards/Registration/Monitoring/Fitness to Practice• Performance management • Stakeholder engagement • Board level representation and communication • Contact Centre start up and management• Membership Organisations• Budgetary Planning & Control • Change Management• Management of Human Resource function from recruitment to exit • Customer Relationship Management • Coaching/Mentoring• Strategic casework management and improvement