Tom Lanta
Process Lead at Konecta
Based in Hořice, Czech Republic
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Seniority
Manager
Department
Operations
Location
Hořice
Industry
Outsourcing and Offshoring Consulting
Company size
54K
Contact information
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t•••••••@konecta-group.com
Phone
5 credits+420 ••• •••• ••••
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Background
About Tom Lanta
As the Process Lead at Konecta since May 2024, I've been instrumental in driving strategic initiatives and optimizing performance metrics. My role involves overseeing a dynamic team of inbound, outbound, and second-level agents, ensuring our operations excel in efficiency and customer satisfaction. I apply a disciplined approach to managing key performance indicators. My proficiency in strategy, performance metrics, and analytics, coupled with my ability to communicate effectively in German, Czech, and English, empowers our team to consistently achieve and surpass our goals.
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