Tom Lysinger
Vice President Customer Care at Conexon, Llc
Based in Lees Summit, United States
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Seniority
Vp
Department
Customer/Client Service
Location
Lees Summit
Industry
Telecommunications
Company size
352
Contact information
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t•••••••@conexon.us
Phone
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Background
About Tom Lysinger
I am a Customer Experience and Operations Executive who creates, structures, and leads global customer support organizations within Financial and Telecom industries. I offer a demonstrated record of success building and turning around customer service and success organizations. I deliver frictionless customer experiences and implement cutting-edge solutions to improve business performance. I am an expert in enhancing operational efficiency, leading transformative change, and optimizing customer satisfaction. The added value I bring to the table is that I am an influential leader with a customer-centric mindset; committed to fostering collaborative team culture while coaching and empowering the team. EXPERTISE Customer Care Operations Change Management Process Improvement Business Administration Contact Center Management Service Delivery Optimization Performance Metrics & KPIs Cross-Functional Engagement Quality & Cost Control Team Direction & Growth Customer Relationship Management Customer Retention
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