Tom McDonnell

Background

About Tom McDonnell

Qualifications Results focused, self-motivated professional with 16 years of IT experience. 8 years of my experience has been in the automotive industry providing IT solutions for sales/marketing and service organizations. I possess excellent written and verbal skills. I am also and accomplished troubleshooter and problem solver, as well as a resourceful planner. Accomplishments Technical Lead: • Implemented knowledge management portal (RightNow Technologies) used by end-users providing solutions for over 500 applications • LAN/WAN integration and consolidation project for locations • Decommissioned Server and PC hardware at locations • Deployed PC and peripherals at locations • Developed a Web based streaming video solution to replace an expensive and antiquated private broadcast network • Web based application development for PC diagnostics and support • Orchestrated a multi-million dollar computer lab expansion • IT logistics and planning for trade shows • Product/Supplier evaluation and selection Technical Author: • Co-authored a standards and best-practices guide for business IT infrastructure endorsed by Automotive OEMs, retailers and suppliers. View online at >> http://starstandard.org/index.php?n=SIGINFRASTRUCTURE.DealershipInfrastructure • Developed and documented help desk support processes and procedures; • Developed and documented application testing and certification processes and procedures. Specialties: • Cisco/IOS, Microsoft and Novell networking • Telecommunications T1, PRI, Frame Relay • Knowledge management and support process development • Application testing process development • Technical Authoring • Web & Multimedia Design • Project Management - Hardware/Software/Network roll-out