Tom Reitz

Background

About Tom Reitz

Global Chargeback Rules Lead | 25+ Years of Experience in payments and chargebacks | Dispute Resolution Expert With over 25 years of chargeback experience and a unique background spanning roles with an acquirer, Visa, and Mastercard, I bring a comprehensive perspective to the chargeback space. I’m widely recognized as a subject matter expert in complex customer disputes and global chargeback standards. Current role & Expertise: As a subject matter expert in the global chargeback standards, I lead the continued maintenance and evolution of the chargeback guide, managing rule update with the goal of creating a balanced ecosystem that benefits all stakeholders. My role also includes delivering customer training, managing client calls to address chargeback issues and supporting strategic projects to enhance the dispute resolution process. My experience and insights drive a proactive approach to managing chargebacks, ultimately supporting both customer satisfaction and industry best practices. Leadership & Mentorship: Beyond my technical expertise, I am a dedicated people leader, guiding my team through the complexities of chargeback and fostering their growth with this challenging domain.