Tom Russo
Independent Consultant - Business Process as a Service (Bpaas) Space at Independent Consultant
Based in Evanston, United States
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Seniority
Other
Department
Other
Location
Evanston
Industry
Manufacturing
Company size
51 to 200
Contact information
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t•••••••@arbonne.com
Phone
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Background
About Tom Russo
EXECUTIVE SUMMARY Senior IT Executive… with proven track record of solving complex business problems through the use of people, process and technology, all resulting in the delivery of significant business results. 28+ years of IT organization leadership at Accenture and Hewitt; multiple technologies, applications, clients and industries; multiple solution types, internal-facing, external-facing, custom and packaged solutions; consistently delivering large scale software development, AO, BPO, and BPaaS services worldwide, in highly complex business and technology environments, in multiple industries and geographies. GOAL: Senior technology leadership role (CIO, SVP,VP, Management Consultant, …) responsible for driving an IT or services based organization to generate significant business results and customer satisfaction. ADD VALUE… By utilizing my years of IT leadership experience in consulting, software development, AO, BPO and BPaaS, I can- Deploy successfully executed solutions to consistently deliver IT and business process service solutions that power business results- Utilize extensive experience in a variety of delivery models to improve IT organization, business process service delivery and business cost profile- Increase IT and business process delivery performance through extensive use of methodology, metrics, QA programs to become a world-class, measurable, repeatable, predictable IT and service delivery organization - Focus on quality, on time and on budget delivery of IT initiatives, and world-class business process service delivery that meets/exceeds business expectations It's all about driving consistent business results powered by people, process and technology solutions. Specialties- Consulting, software development, AO, BPO, BPaaS organizational leadership - Organization Transition and Transformation - Operational Efficiency - Project/Program/Portfolio Management - Process, Metrics, Controls, Quality, Testing -> Delivery
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