Tom Saric
Senior Customer Project Manager at Orbus Software
Based in Sydney, Australia
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Seniority
Staff
Department
Customer/Client Service
Location
Sydney
Industry
Software Development
Company size
229
Contact information
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t•••••••@orbussoftware.com
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Background
About Tom Saric
As an Implementation & Project Manager for the APAC region at Orbus Software, I strategically plan and oversee customer onboarding initiatives for OrbusInfinity, a leading SaaS solution for enterprise architecture and business transformation. I collaborate with cross-functional teams, such as Professional Services, Customer Success, and Account Management, to ensure streamlined onboarding processes and customer satisfaction. I also lead the implementation phase and efficiently manage 20-30 enterprise accounts concurrently, using Agile project management methodologies to improve team efficiency and project success rates. I have extensive experience in banking, FinTech, and SaaS, having worked as a Senior Onboarding Manager and Acting Onboarding Team Leader at Tyro Payments, where I mentored onboarding specialists, designed and implemented coaching and training programs for the Sales team, and acted as a project manager for large franchise rollouts. I am passionate about delivering innovative and customer-centric solutions that enable business transformation and growth.
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