Tomasz Lisowski

Background

About Tomasz Lisowski

I am a friendly and reliable professional with a strong work ethic, as demonstrated by my achievements and recognition. I can quickly learn, adapt to changes and remain calm under pressure. At CarTrawler, I was awarded Employee of the Quarter, won sales competitions on two occasions, and received accolades for high-quality performance and exceeding targets. I also have significant expertise in working with car rental insurance policies. I have extensive experience in delivering exceptional customer service, investigating claims/escalations, and ensuring quality assurance, with fluency in both English and Polish. In my role as a Customer Operations Agent at CarTrawler, I addressed inquiries through phone, email, chat, and social media. As a Claims Specialist, I investigated claims submitted by customers and advisors, collaborating with business partners to find optimal solutions that align with company policies. I also served as an escalation point for partners, including Europcar and the Dollar/Thrifty USA group. Additionally, I coached agents, prepared training materials, assessed their quality of work, and provided constructive feedback to enhance their performance. I contributed to various projects, including translation, creating and updating email templates, testing, process mapping, and ensuring product quality assurance.