Tomohiko Harada

Background

About Tomohiko Harada

Regional Head of Airports, Northeast Asia (Japan, Korea and Taiwan) Purpose : To fully own the strategic and management accountability whilst enabling and actively supporting Northeast Asia region Airport Operations Managers to focus, lead and succeed on the day-to-day operation and exceptional customer experience delivery. Key Responsibilities : Airport Performance Management + Support the region to be compliant with all regulatory requirements, safety and quality standards in the execution of corporate safety, security and quality policies.+ Be the primary point of support for regional Airport Operations Managers to seek support in managing suppliers' performance for improvement. Project and Planning + Maintain strategic oversight and act as the primary point of contact, while taking overall responsibility for the delivery of major projects for multi-locations, e.g. new airport launch, change of general handling agents, requests for pricing across locations, terminal, airport move, and projects involving airports over Northeast Asia's region. Communications alignment + Be the primary point of contact in the region for Head Office for long term airport strategic planning.+ Regularly connect and interact with direct reports to ensure alignment, timely resolution of issues and provide the required support. Crisis Management capability and preparedness + Ensure highly developed and practiced organizational, supplier and individual capabilities in the region for effectively handling emergency and accident, irregular operations and other foreseeable airports contingencies. People Development and Performance Management + Lead, support and encourage the regional airports to achieve success. Budget and Cost Management + Manage costs and budgets effectively without compromising legislation, levels of service or operational performance. Senior Airport Operations Manager, Osaka Highly-motivated, people-oriented and result-driven based in Osaka KIX airport. Over 10+ years of airline management experience working for multiple airports and Japan regional office. In my current role and responsibilities as Senior Airport Operations Manager, I have the leadership responsibilities ensuring we operate with safety and security first and on-time performance while striving to provide excellent customer services and quality to meet and/or excel customer expectation. Create and develop mutual relationships while being a close liaison among airlines, aviation industry leaders, government entities and business partners to grow and run a successful airport operation.