Tomson George

Background

About Tomson George

With almost 7 years of experience in the online grocery shopping industry, I am a Merchant Experience Manager at InstaShop, where I oversee the quality and efficiency of the service delivery to our customers. I work with a team of Rider Support Managers and Quality Assurance Supervisors to ensure that our riders are well-trained, motivated, and equipped to handle the orders and requests of our merchants and customers. I also liaise with the business development and marketing teams to provide feedback and insights on the merchant's needs and preferences; and to design and implement strategies to increase customer retention and loyalty. I am skilled in customer service, training, and sales, and I have a passion for creating a seamless and satisfying shopping experience for our merchants and customers. I am always looking for new ways to improve our processes, systems, and tools, and to leverage data and technology to optimize our performance and outcomes. I am proud to be part of InstaShop, a company that is on a mission to make grocery shopping convenient, affordable, and enjoyable for everyone.